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Returns

Saffron is a food product, so the return rules differ from ordinary goods. Choose which of the three cases below is yours.

  1. 01

    The pack is unopened

    If the pack is unopened, you may cancel the order within 7 working days without giving a reason. We refund the amount; only the cost of returning the product to us stays with you.

    Returnable

  2. 02

    The pack has been opened

    If the seal has been opened, the product cannot be returned — a food product of proper quality is not on the statutory list of goods that must be exchanged.

    Not returnable

  3. 03

    The product is faulty

    If the product arrived damaged, with a broken seal, past its shelf life or different from what was ordered, the full amount is refunded or the product replaced within its shelf life. We pay the delivery.

    Always returnable

How to make a claim

Call or write: a photograph and the order number are enough. We reply within one working day.

  • Order number
  • A photograph of the pack and the fault
  • The lot number on the lid

Call: +994 51 524 04 54 — or write from the contact page.

Refunds

If you paid by card, the amount is refunded to the same card — it takes 3–7 working days depending on the bank. If you paid cash on delivery, we transfer the amount to a card you specify.